You may cancel your order within 14 days from delivery and obtain a refund.
Any claims of damaged product should be reported within 24 hours after delivery, or else such claims will not be considered.
If you made an online purchase you are able to return through post or courier company.
If you made your purchase through a partnered retail location, such as an independent retail store or department store, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and cannot be returned directly to us.
If for some reason you are not happy with your order, these are the steps to return a product:
Get in touch at email@example.com with your order number.
All items must be returned unused, with authentic labels and in original packaging. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specification, or which have been clearly personalised, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
You will then be contacted by a member of our team to confirm your return. Bel Rebel does not offer compensation for the return fee.
Package your return item in Bel Rebel packaging or in a well-padded envelope or box to prevent damage in transit.
Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by the Royal Mail service or any other courier that is used.
All returned goods will be examined upon receipt. If goods returned are not in a re-sellable condition, we may not accept your return.
Please email firstname.lastname@example.org with any additional questions regarding returns and exchanges.
Once we have processed your returns, our customer service will contact you by telephone or e-mail. Your payment for the goods will be refunded by Bel Rebel as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or you notifying us of cancellation).